Assessment Criteria 1.1 – Explain the benefits of effective working relationships in developing and maintaining the team
Below are the benefits of effective working relationships in developing and maintaining a team.
a. Builds trust – Trust is very important at work. When an employee trusts each other and their superior, he will follow instructions and commits in doing the job. Trust also motivates employee to communicate openly and accept constructive criticism and words of encouragement. When an employee in an organization trusts each other, it provides reassurance they don’t have to watch their back when working with one another.
In contrast, if the employee in an organization doesn’t have trust each other, they tend to always watch their back. Imagine that when you have completed an extra project and your colleagues take all the credits. You will feel demotivated and will not be comfortable with them; they take personal gain at your expense.
b. Increases Work Efficiency – Each employee has different attitude, different culture and different position in an organization, by avoiding their individual differences and by cooperating each other will able to accomplish more and increase work efficiency. Balance work load to each member of the team and proper delegation to the task to those who specialised in it will also increase productivity.
However, if an employee does not cooperate to the team due to and the tasks were not properly delegated will reduce efficiency at work.
c. Reduces Stress – Having a good working relationship with your colleagues make you happy and more productive at work. This will also reduce the workload since you are working hand in hand with your colleague to complete the job. This will effectively reduce the stress among them and will help them enjoy an optimal health.
If you have a gap or miss-understanding with your colleague, this will make you uneasy at work and causes stress. Imagine that when you wake up in the morning thinking that you will see that person makes you don’t want to go to work. This will also tend employee to take the entire job by himself and will not or cannot share his work to his colleague. This will give a great toll to an employee’s productivity, mental and physical health.
d. Boosts Morale – An employee’s having a good working relationship with each other are happy and contented at work. They help each other to complete the job and celebrate their accomplishment. When things don’t go right, they help each other up and complete the task. This boosts employee’s morale.
On the other hand, if the employees feel that he doesn’t belong to the team and uncertain about his worth to the team, this will make him demotivated. This will also create absenteeism, tardiness and worst, increase of employee turnovers.
e. Supports Commitment to Excellence – A harmonious relationship with the team can improve the performance and service delivery of an employee. The employees are happy to work with each other and dedicated to assist each other in any difficulties that they encounter at work. They are giving their own suggestion and carried out brain storming for a good result. Since they are effectively working as a team, they easily complete the task on time.
On the other hand, if the employee’s refuses to work with one another and tend to work alone, the task will not completed on time and it might not be with good result.
Assessment Criteria 1.2 – Describe behaviours which could develop and maintain trust at work
Below are the behaviours which could develop and maintain trust at work
a. Being transparent – Transparency is very important in maintaining trust at work. You should always be open and honest in communicating with colleague. You should share information with your colleagues and be honest about your view with regards to the topic being discussed.
In contrast, if you are hiding relevant information to your colleague or spinning some information, it will give an impression to them that you have a hidden agenda.
b. Sticking to commitments – As the saying goes ” Walk the Talk” , you should always do what you say and completed the assigned task on time, so that your colleagues knows that they can rely on you. This will build trust with your colleagues.
In contrast, if you just keep on making promises and not able to deliver the assigned task, your colleague will lose their trust on you.
c. Demonstrating trust – As the saying goes “Do unto others as what you would have them do to you”. When you demonstrate that you trust your colleagues and they feel that you trust them, it will be more likely that they will also trust you.
In contrast, if your colleagues feel that you don’t trust them, they will not also trust you. This might result in concealing some information which is very relevant to the task at hand.
d. Being consistent – You should be consistent on the message that you are communicating to different colleagues. If you have agreed to a specific action that will be performed, you should tell the same to others and not changing what have been decided. This applies also to your behaviour, so that your colleague can easily anticipate what you might to do in different situations.
In contrast, if you keep on changing your statement and conveying different message to your colleagues, they will lose their trust in you. Likewise, if there is no consistency in your behaviour,
e. Appreciating others –
Is simple as letting the person know that you valued his /her work weather its big or small .this will lead to building rapport to the person and will make them do well on their job.
f. Listening well- Each and every one on a team needs to listen and be heard as well.This will make them feel part of the team and that they will feel accepted and involved. Most person who feel accepted always increase performance and willing to participate in every actions.
Demonstrating vulnerability: Being vulnerable means being open even if its is positive or negative or a criticism.Dispalying this behaviour makes your people to speak on their views or give suggestions .in your side as a leader you are getting a real and quality information Again it is beneficial for your team to feel as part of the group this will leads to motivations.